Tata Motors AR_2016-17

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3. GOVERNANCE RELATED TO BR
(a) Indicate the frequency with which the Board of
Directors, Committee of the Board or CEO to assess
the BR performance of the Company. Within 3
months, 3-6 months, Annually, More than 1 year
Executive Committee reviews and assesses the various
aspects of BR performance of the Company.The frequency
of Executive Committee meetings for BR Review is 3-6
months.
Please refer to “Corporate Governance” section of the
Company’s Annual Report Fiscal 2017 for various Board
Committees and their roles and responsibilities.
(b) Does the Company publish a BR or a Sustainability
Report?What is the hyperlink for viewing this report?
How frequently it is published?
The Company has been publishing annual Sustainability
Reports in accordance with globally renowned Global
Reporting Initiative (GRI) framework. These reports also
serve as theCompany’s CommunicationonProgress (COP)
as part United Nations Global Compact (UNGC) signatory
reporting obligations and have been aligned with the
National Voluntary Guidelines on Social, Environmental
and Economic Responsibilities of Business, released by
Ministry of Corporate Governance. The Company also
published Annual CSR Report this year to highlight the
community engagement strategy and performance.
The Company’s Sustainability and CSR Reports can be
viewed at
sustainability.php.
SECTION E: PRINCIPLE-WISE PERFORMANCE
PRINCIPLE 1: Ethics, Transparency and Accountability
1. Does the policy relating to ethics, bribery and corruption
cover only the company? Yes/ No. Does it extend to
the Group/Joint Ventures/ Suppliers/Contractors/ NGOs/
Others?
The Company has adopted the Tata Code of Conduct (TCoC)
to remain consistently vigilant and ensure ethical conduct of
its operations. All internal and external stakeholders of the
Tata Group are expected to work within boundaries of the
TCoC. The Company ensures compliance of ethical standards
by its vendors and contractors through appropriate clauses
in its work contracts to which they are obligated. Generally,
the contract includes clauses in relation to Human Rights
Protection, Corruption practices and other things related
to ethics. Training and awareness on TCoC is provided to all
employees and relevant stakeholders are also made aware of
the same from time to time.
The Company also has a whistle blower mechanism, which is
being governed by theWhistle Blower Policy. Through this it has
placed mechanisms for ensuring confidentiality and protecting
the whistle blower from any harassment/ victimization. The
policy covers instances pertaining to any unfair practice like
retaliation, threat or intimidation of termination/suspension
of service, disciplinary action, transfer, demotion, refusal of
promotion, or the like including any direct or indirect use of
authority to obstruct the Whistle Blower’s right to continue
to perform his duties/functions including making further
Protected Disclosure. The policy is directly monitored by the
Chairman of the Audit Committee and the Group Ethics Officer.
Ethics Helpline:
The Company has an ethics helpline where employees can place
anonymous complaints against ethics violations as per the policy of the
Company. The ethics helpline can be reached in the following ways:
Ethics Hotline: 1800 224440/ 022-2287 1839.
Oral reports will normally be documented by the Chief Ethics
Counselor / Chairman of the Audit Committee accessing the voice
mail by a written transcription of the oral report.
Written application to Ethics and compliance:
All concerns can be reported to Chief Ethics Counselor / Chairman
of the Audit Committee in Hindi, English or any regional language.
2. How many stakeholder complaints have been received
in the past financial year and what percentage was
satisfactorily resolved by the management? If so, provide
details thereof, in about 50 words or so.
Stakeholders Complaint Received 74
Stakeholders Complaint Resolved 66
Percentage of Stakeholders Complaint Resolved 89
*Includes TCoC concerns, investor complaints and customer complaints
The Company has setup an investor grievance mechanism to
respond to investor grievances in a timely and appropriate manner.
The investor grievances are also reviewed at the Board level by an
Investors’ Grievance Committee and immediate action is taken to
resolve the same. The Tata Code of Conduct concerns are resolved
through internal review mechanism by Ethics Counselor and Senior
Management. Both the Commercial Vehicles Business unit and
Passenger Vehicles Business Unit have established robust customer
care systems, which track customer complaints and responds to
them in the minimum time possible.
PRINCIPLE 2: Product Life Cycle Sustainability
1. List up to 3 of your products or services whose design has
incorporated social or environmental concerns, risks and/
or opportunities.
The Company is a leading automobile manufacturer of India
and has played a significant role over the years in contributing
to economic growth through its commercial vehicles and
Notice Board’s Report Management Discussion & Analysis Corporate Governance Report Business Responsibility Report
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