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CORPORATE OVERVIEW
STRATEGIC PRIORITIES
FOCUS ON NEW PRODUCT DEVELOPMENT
PROGRESS MADE
INVESTMENT IN TECHNOLOGY
AND INNOVATION
CUSTOMER FOCUS
COMMERCIAL VEHICLES
Several product launches
(CV); capture higher payload
and better TCO (total cost to
ownership) requirements.
2017-18 launches:
• 10 product launches
in medium, heavy and
• Extensive in-house research
and development activities,
which is further supported by
research and development
facilities at subsidiaries, such
as TMETC, TDCV, TTL, and
Trilix, together with the two
advanced engineering and
design centres
• The Company runs several
innovation projects in the
• TML monitors quality
performance and implements
corrections to improve
product performance,
thereby improving customer
satisfaction
• Focused initiatives at both
sales and service touch points
to enhance best-in-class
customer experience
intermediate commercial
vehicles
• XL family in SCV, Yodha Range
in 4*4 pickups
• Wide range of transport
solutions
PASSENGER VEHICLES
• With the launch of Nexon SUV
in the compact SUV segment,
opportunities of the premium
market, including developing
sustainable technologies
• Jaguar Land Rover currently
offers hybrid technology on
some of its models such as the
Range Rover and Range Rover
Sports
• Jaguar Land Rover is also
developing more efficient
powertrains and other
alternative propulsion
technologies. This includes
smaller and more efficient
2.0-litre diesel and gasoline
• Moved to the second ranking
in J.D. Power Asia Pacific 2016
India Customer Service Index
(CSI) Study score
• Rolling out JLR Corporate
Identity Programme to almost
900 of its retailers in the next
12 months
• Presenting a consistent image
and premium customer
experience in existing stores,
addressable market grows from
60% to 75%
• Launch of products from
Advance Modular Platform
• Reduction in platforms
(from 6 to 2)
JLR
• To launch Range Rover Velar, XF
Sportbrake, and major facelifts
on Range Rover and Range
Rover Sports; Jaguar E-Pace,
engines (now available across
the majority of model range),
stop start, mild and plug-in
hybrids as well as battery
electric vehicles
the Company will also be
opening new Jaguar Land
Rover Boutiques
• JLR’s customers across 1500
retailers in 85 countries can
use ‘virtual reality’ to see new
products before their arrival
• JLR online customer advisory
board allow it to interact
directly with the customers on
the improvements in products
and services
Planned
K
400 billion in capacity expansion, new products launches
and technology adoptions for FY 2017-18
domains of light weighting,
xEVs and Hybrids, Connected
vehicles and ADAS features
• Company is gearing up to
be ready with the upcoming
Bharat Stage VI regulations
in India
• Jaguar Land Rover is
committed to investments
in new technologies to
develop products that
meet the challenges and
Jaguar I-Pace (Battery Electric
SUV) among others
• By 2020, half of JLR’s models
will have the option of
electrification