Empowering our employees, engaging with our customers and suppliers, and with the support of our investors, we create value for our stakeholders while meeting our business objectives. As part of our engagement process, we discuss topics that are relevant to our operations and impact our stakeholders. These discussions shape how we define and execute our strategy.
STAKEHOLDER GROUPS |
ENGAGEMENT PLATFORMS |
|
---|---|---|
Employees | Weekly/Monthly reviews, HR forum, townhalls and focused group discussions | |
Customers | Customer meets, key account process, surveys, feedback calls, training forums and direct visits | |
Dealers and service centres | Dealer meets, joint programmes, special training programmes, dealers council, dealer visits, audits and Dealers Sustainability Initiative | |
Suppliers/Service providers | Sustainable Supply Chain Initiative, Technology Days, supplier meets, vendor councils, audits and annual suppliers conference | |
Investors and shareholders | Investor meets, investor calls, roadshows and grievance forums for shareholders and investors | |
Communities | Need-assessment surveys and meetings | |
Regulators/Government | One-on-one meetings and meetings in industry forums | |
Experts/Academic and research Institutions | Case-based meetings | |
Media | Interactions at regular intervals |
The expectations and concerns of our identified stakeholders help us in prioritisation of strategy, policies and action plans in the area of economy, environment and society. We engage with different internal and external stakeholders regularly and identify the material issues that impact our value-creation ability.
TML carried out a detailed materiality assessment in FY18 and the issues identified are prioritised as per their strategic importance.