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TATA MOTORS

ANNUAL REPORT
2019-2020



Stakeholder Engagement

Stakeholder Engagement and Materiality
Solving challenges together

Empowering our employees, engaging with our customers and suppliers, and with the support of our investors, we create value for our stakeholders while meeting our business objectives. As part of our engagement process, we discuss topics that are relevant to our operations and impact our stakeholders. These discussions shape how we define and execute our strategy.



Topics of engagement and frequency
STAKEHOLDER GROUPS
ENGAGEMENT PLATFORMS
EmployeesEmployees Weekly/Monthly reviews, HR forum, townhalls and focused group discussions
CustomersCustomers Customer meets, key account process, surveys, feedback calls, training forums and direct visits
Dealers and service centresDealers and service centres Dealer meets, joint programmes, special training programmes, dealers council, dealer visits, audits and Dealers Sustainability Initiative
Suppliers/Service providersSuppliers/Service providers Sustainable Supply Chain Initiative, Technology Days, supplier meets, vendor councils, audits and annual suppliers conference
Suppliers/Service providersInvestors and shareholders Investor meets, investor calls, roadshows and grievance forums for shareholders and investors
CommunitiesCommunities Need-assessment surveys and meetings
Regulators/GovernmentRegulators/Government One-on-one meetings and meetings in industry forums
Experts/Academic and research
                        InstitutionsExperts/Academic and research Institutions Case-based meetings
MediaMedia Interactions at regular intervals
Materiality assessment at TML

The expectations and concerns of our identified stakeholders help us in prioritisation of strategy, policies and action plans in the area of economy, environment and society. We engage with different internal and external stakeholders regularly and identify the material issues that impact our value-creation ability.

TML carried out a detailed materiality assessment in FY18 and the issues identified are prioritised as per their strategic importance.


Materiality process
  1. Identification of topics relevant to the Company
  2. Assessment against six materiality filters of financial impacts and risks, legal drivers, internal policy drivers, peer performance, stakeholder concerns and opportunity for innovation with inputs from the senior management
  3. Aggregation of inputs from all the stakeholders through focused discussion and questionnaires
  4. Categorisation of relevant topics based on important criteria, such as 'How impactful is a topic to TML’s business and sustainability?' and 'How important is a topic to stakeholders in assessing of TML’s performance?'
  5. Measurement on the criticality scale (High-Medium-Low) which helps in isolating and prioritising key material topics
  6. Review of material topics by TML's senior management post prioritisation

Material topics
HIGH

  • Customer satisfaction
  • Regulatory compliance
  • Product innovation and competitiveness
  • Occupational health and safety
  • Water
  • Economic performance
  • Emissions to air
  • Energy and GHG emissions
MEDIUM

  • ESG aspects in supply chain
  • Training and education
  • Labour management relations
  • Effluent and waste management
  • Raw material and recycled material usage
  • Human rights
  • Product labelling
  • Procurement practices
  • Social media
LOW

  • Gender diversity
  • Public policy advocacy
  • Biodiversity
  • Local communities