Basic HTML Version
Directors’ Report
61
CORPORATE OVERVIEW (1-31)
STATUTORY REPORTS
FINANCIALS (123-204)
unsecured, non-convertible, subordinated perpetual debentures
towards Tier 2 Capital to meet its growth strategy and improve
its Capital Adequacy ratio.
With healthy profitability and cash flow generation, Tata Motors
was able to further de-leverage its Balance sheet.
The Consolidated Net Automotive Debt to Equity Ratio
stood at 0.25:1 on March 31, 2012 compared to 0.56:1 on
March 31, 2011.
Tata Motors Group has undertaken and will continue to
implement suitable steps for raising long term resources
to match fund requirements and to optimize its loan
maturity profile.
The Company’s rating for foreign currency borrowings stood at
“BB-”/Stable by Standard and Poor and“Ba3”/Stable by Moodys.
For borrowings in the local currency, the rating stood at “AA-”
by Crisil and at “AA-” by ICRA. During FY 2011-12, CARE revised
the rating upwards by 1 notch to “AA”. Post March 2012, Crisil
and ICRA have changed the outlook on the ratings from“Stable”
to “Positive”.
As on March 2012, Jagaur Land Rover’s rating stood at “B+”/
Positive by Standard & Poor, “B1”/Stable by Moodys and “BB-”/
Stable by Fitch. Post March 2012, Standard & Poor has upgraded
the rating to “BB-” retaining the Positive Outlook.
As on March 2012, Tata Motors Finance rating stood at “AA-” by
Crisil and “AA-” by ICRA. Post March 2012, Crisil and ICRA have
changed the outlook on the ratings of Tata Motors Finance
Limited from “Stable” to “Positive”.
FIXED DEPOSITS
The Company has not accepted any publ ic deposits
during FY 2011-12. As on March 31, 2012, the Company had
deposits aggregating
`
2,061 crores from 1,64,022 investors.
There were no overdues on account of principal or interest on
publ ic deposits other than the unclaimed deposits as
at the year end.
INFORMATION TECHNOLOGY INITIATIVES
Information Technology suppor ted business growth and
competitiveness by delivering strategic programs and services
as identified in the Tata Motors’ IT Strategy.
Its commitment to customers is reflected in investments in the
benchmark CRM (Customer Relationship Management)
solutions. This is being used by over 3,200 channel partners and
37,000 users to handle customer needs. Customer interactions
are backed by the Tata Motor’s Call Center which augments key
business processes across pre-sales, sales and service areas. The
Center handled 30 million calls in FY 2011-12, with a consistent
under 0.5 Second response time. We focused on deploying
portals for targeted customer segments like key customers,
loyalty customers, spares retailers, mechanics, State Transport
Undertakings (STUs) and defence. We are also taking CRM to
international markets in a planned manner.
Tata Motors is expanding the usage of information through
analytics across the organization. eCommerce with our suppliers
through SAP Supplier RelationshipManagement (SRM) Solutions
continues to see greater usage. The Company strengthened
the usage of IT in manufacturing, supply chain, quality and
workforcemanagement deployed benchmark ITIL (Information
Technology Infrastructure Library) processes, to improve the
effectiveness of its IT services. Major highlights of the year are:
Focused real life pilots in advanced analytics towardsmarket
specific strategies.
Deployment of CRM Solution for International Business
Dealers.
Solutions and capabilities built to support Rural Business
expansion.
Customer focused solutions like Tata Alert (emergency
breakdown), AMC and Tata Assured (pre-owned vehicles)
businesses, were supported by new IT capabilities.
Extension of Centralized ERP Solutions and integratedWAN
to the Company’s new plant in Dharwad and South Africa
and Hispano, Spain.
FINANCIAL HIGHLIGHTS (32-45)