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Directors’ Report
59
CORPORATE OVERVIEW (1-31)
STATUTORY REPORTS
FINANCIALS (123-204)
For other overseas operations, the Company does not have a
capital financing company but has arrangements with local
consumer finance provides in key markets. Jaguar Land Rover
has arrangements in place with FGA Capital, a joint venture
with Fiat Auto and Credit Agricole for UK and European
consumer finance, Chase Auto Finance for North America and
similar arrangements with local providers in a number of other
key markets. Tata Motors (Thailand) Limited has financing
arrangements withThanachart Bank.
HUMAN RESOURCES
TheTata Motors Group employed 58,618 permanent employees
(previous year - 52,244 employees) as of the year end, out of
which 53,011 employees were engaged in automotive
operations. Tata Motors Limited employed 29,217 permanent
employees (previous year - 26,214 employees) as of the
year end. This increase supported the higher production
and sales across the Group. The Tata Motors Group has
general ly enjoyed cordial relations with its employees
and workers.
All employees in India belonging to the operative grades are
members of labor unions except at our Sanand and Dharwad
plants. All the wage agreements have been renewed in a timely
manner and are all valid and subsisting. Operatives and Unions
support in implementation of reforms that impact quality, cost
erosion and improvements in productivity across all locations
is commendable.
Safety&Health - Performanceand Initiatives
The Leadership inTata Motors is fully committed to the ultimate
goal of employee safety. All employees at Tata Motors facilities
are progressing with the vision of "Excellence in Safety". Safety
reports are reviewed at the highest level including Board
meetings. Tata Motors is work ing with DuPont for the
improvement in safety culture towards setting up world- class
safety standards and processes and building capability to
improve and sustain a world-class safety culture. There has been
an overall 41% improvement in safety performance across units
during the year. This improvement has been recorded through
the reduction of LTI -FR (Lost Time Injury Frequency Rate) which
stood at 0.44 in FY 2011-12 as against 0.74 in FY 2010-11.
Improvement of safety at offices, warehouses, depots and
dealershipworkshops through the development of safety norms
has set expectations on safety, setting up of Safety Committees
and carrying out structured safety audits. Safety initiatives such
as the "i-drive Safe" campaign for improving road and driving
safety involving training of 2,500 drivers in defensive driving
were undertaken. A host of initiatives on health and wellness
were implemented with deployment of Health Index metrics
across all plants in India.
The Pantnagar plant conferred with the prestigious 'Sword of
Honour' by the British Safety Council, UK, is a reflection of the
high standards of Health and Safety, performance and
demonstration of Safety Leadership, in all phases of operations
of the plant. The Passenger Car Business took safetymanagement
to the next level by aligning with British Safety Council
Health & Standards and by achieving a 5 Star rating in the
Audit with a score of 97.19% and 94.93% for Pune and Sanand
plant, respectively.
Jaguar Land Rover's health and safety management system is
based on the UK Health and Safety Executive's guidance for
Health and SafetyManagement - HSG65, which sets a framework
for the various aspects of a successful health and safety
management system. All Jaguar Land Rover sites in the UK are
accredited with OHSAS18001 and underwent an annual
surveillance visit by the external assessors during 2011, which
verified its continued compliance to this standard. The overall
performance of Jaguar Land Rover's has been good with
reduction in Lost Time Case rate. Jaguar Land Rover's
Occupational Health Department also achieved accreditation
to the SEQOHS standard (Safe Effective Quality Occupational
Health Standard) for its activities and management systems
within the Occupational Health facilities. An increase in
headcount has led to a requirement for increasing the Health
FINANCIAL HIGHLIGHTS (32-45)